Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nexporta.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nexporta.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nexporta.com.

Returns & Refund Policy | Nexporta Canada

At Nexporta, we want you to feel confident and secure when shopping with us. If something isn’t right with your order, we’re here to help with a simple and transparent return process.

Easy Returns (Hassle-Free Process)

We offer a 14 day return policy from the date you receive your order.

If you’re not completely satisfied, you can request a return within 14 days for eligible items.

Our goal is to make returns simple, fair, and stress free for all customers across Canada.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Item is unused and in original condition
• Item is in original packaging
• Item includes all original accessories or parts
• Proof of purchase is provided

Non Returnable Items

Some items cannot be returned for safety and hygiene reasons, including:

• Used or opened products
• Items damaged due to misuse
• Clearance or final sale items
• Gift cards or promotional items

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds are issued to your original payment method
• Processing time: 5 to 10 business days (depending on your bank or payment provider)

Please note that shipping fees are non refundable unless the item is defective or incorrect.

Exchanges (Fast Replacement Option)

We only replace items if they are:

• Defective
• Damaged upon arrival
• Incorrect item received

If you need an exchange, we will prioritize sending a replacement as quickly as possible.

How to Start a Return

To initiate a return, please contact our support team:

Email: info@nexporta.com

Please include:

• Order number
• Reason for return
• Photos (if item is damaged or incorrect)

Our team will respond within 1 to 2 business days with return instructions.

Important Notes

• Returns must be requested within 14 days of delivery
• Items sent back without approval may not be accepted
• Customers are responsible for return shipping costs unless the item is defective or incorrect